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Description
| SKU | N/A |
|---|---|
| Category | Ilmu Sosial |
- Definisi pelayanan publik
- Karakteristik dan Tipologi Pelayanan Publik
- Perubahan Paradigma Pelayanan Publik
- Ruang Lingkup Pelayanan Publik
- Prinsip-prinsip Pelayanan Publik
- Kualitas Pelayanan Publik
- Pelayanan Prima
- Kinerja pelayanan publik
- Standar pelayanan minimal
- Regulasi dan kebijakan pelayanan publik di Indonesia
- Manajemen Pelayanan Terpadu
- Inovasi dalam Pelayanan Publik (e-Government, Digitalisasi)
- Kepuasan dan Persepsi Masyarakat terhadap Pelayanan
- Tantangan dan Masalah dalam Pelayanan Publik (Korupsi, Maladministrasi)
- Peran Masyarakat dan Partisipasi dalam Pelayanan
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